OUR REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at enquiries@espressoconnect.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.You can always contact us for any return question at enquiries@espressoconnect.com.au.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions/non-returnable items

Certain types of items cannot be returned, like perishable goods (such as coffee beans/capsules), custom products (such as special orders or personalised items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Welcome to Espresso Connect! We are conveniently located in Marrickville, Sydney.
Our goal is to provide you with the very best in espresso coffee machines & accessories.
View our huge range below or visit our showroom. We're here to help.

OUR PRODUCTS

Need help? We're here for you...

Shop Now

More

Customer Support

  • Home Coffee Machines
  • Office Coffee Machines
  • Commercial Coffee Machines
  • Brewing Equipment
  • Coffee Grinders
  • Cleaning & Filters
  • Barista Supplies
  • Coffee Consumables
  • Cafe Cups & Glassware
  • ECM Accessories & Parts
  • Coffee Machine Spare Parts
  • Coffee Machine Servicing
  • Our Partners
  • New Arrivals
  • Our Story
  • Quamar Coffee Grinders
  • ECM Coffee Machines & Grinders
  • Quick Mill Coffee Machines
  • Jura Coffee Machines & Grinders
  • SAB Coffee Machines
  • Contact Espresso Connect
  • Phone: (02) 9817 8000 
  • Email: enquiries@espressoconnect.com.au
  • Monday: By Appointment
  • Tuesday: 8:30am - 4:30pm
  • Wednesday: 8:30am - 4:30pm
  • Thursday: 8:30am - 4:30pm
  • Friday: 8:30am - 4:30pm
  • Saturday: 9:am - 2:00pm
  • Espresso Connect
    86 Addison Road,
    Marrickville, Sydney NSW 2204

Safe & Secure Online Shopping
100% Buyer Protection